• How do I return one or more items?

  Would you like to make a return? It's simple and free for mainland France, Germany and Belgium. Find out everything you need to know about making a return. 3 steps to making a return 1. Go to the website: : Click on "My Account" then "Log In" at the top right of the home page and log into your account by entering your e-mail address and password. Click on "My Account" then "My Orders" and choose the order(s) concerned. Tick the items you wish to return and confirm your return rPopular

• How can I check that my return has arrived?

  You can check the status of your return at any time from your customer account on our website. You will also receive an email when your return has been processed and refunded. You have not yet received an e-mail confirming your return? We advise you to check the tracking page of your parcel on the carrier's website with the tracking number indicated on your proof of delivery. You can also find the tracking number for your return parcel directly on your return label. IsSome readers

• What are the conditions of return?

  Returns of online orders will only be processed as a refund to the original method of payment. We do not offer exchanges Delivery charges Returns are free (a label is created for the customer when the return request is made) for customers who ordered from one of the following countries: Metropolitan France, Germany, Belgium. If the customer ordered from another country, the return costs are their responsibility. The amount of the return costs will be announced to the customer whenSome readers

• How do I receive my refund?

  The method of refund depends on the method of payment used when the order was placed. The initial method of payment is also the one used to make the refund. Payment by credit or debit card If you paid for your order by credit or debit card, we will refund you to your bank account. Please note that if the payment was made with a deferred debit card, the refund will be made under the same conditions. Payment with PayPal If you paid for your order using PayPal, we will refund yourFew readers

• I no longer have a return label

  Lost your return label? No problem, the document is always available in your customer account. Visit our website. Find my return label in my customer account Click on ‘My account’ then ‘Log in’ at the top right of the home page and log in. In the ‘My orders’ section, select the order(s) concerned. The return shipping label is available for printing in the return instructions. Find my return label by email The return label is sent by email once the return request hasFew readers

• I ordered as a guest, how can I make a return?

  I ordered as a guest, how can I make a return?   If you placed your order as a guest, you will need to create a customer account in order to request a return. Follow these steps: 1. Create a customer account on our website using the email address you used when placing your order.   2. Once your account is created, your order will be automatically linked to it.   3. You will then be able to view your order in your account and submit a return request.Few readers