How do I return one or more items?
Would you like to make a return? It's easy and free, and only takes 3 steps. Find out how to make a return.
1. Go to the website: :
Click on "My Account" then "Log In" at the top right of the home page and log into your account by entering your e-mail address and password.
Click on "My Account" then "My Orders" and choose the order(s) concerned.
Tick the items you wish to return and confirm your return request.
Print out the prepaid returns label which will be downloaded automatically once your returns request has been validated.
*2. Prepare the parcel and return the item:
Put the item back in its original packaging in perfect condition, along with its labels, then put it in a parcel.
Stick the return shipping label on your parcel, attach the delivery note you received with your order and tick the products you wish to return.
The method of return depends on how your order was delivered:
UPS Access Point or UPS at home: drop off your package at a UPS Access Point. Find the list of UPS Access Points at https://retourups.armorlux.com
Mondial Relay: drop off your parcel at a Mondial Relay network retailer. For a list of Mondial Relay relay points, visit https://retourmondialrelay.armorlux.com.
DPD: drop off your parcel at a post office or retailer in the DPD network. You can find the list of DPD Pick Up relays at https://retourdpd.armorlux.com.
For countries for which we provide a return label (Metropolitan France, Germany, Belgium, Spain and Luxembourg), Armor Lux will cover the postage costs, so you don't have to pay anything: it's simple and free. Remember to keep the receipt stamped by the post office or signed by the retailer.
For other countries, the return parcel should be sent by post or recorded delivery to the following address:
Armor Lux
Service Retour Ecommerce
21/23 Rue Louison Bobet
ZI de Kerdroniou
29556 QUIMPER Cedex 9
3. You receive your refund :
You will receive a confirmation email when your order is picked up by the carrier and when your return is received.
Refunds will be made within a maximum of 14 working days upon reception and validation of your return.
You will receive a confirmation email once the refund has been processed.
Items must be returned to us in their original packaging and condition, accompanied by the delivery note received with the order.
| 3 steps to making a return
1. Go to the website: :
Click on "My Account" then "Log In" at the top right of the home page and log into your account by entering your e-mail address and password.
Click on "My Account" then "My Orders" and choose the order(s) concerned.
Tick the items you wish to return and confirm your return request.
Print out the prepaid returns label which will be downloaded automatically once your returns request has been validated.
*2. Prepare the parcel and return the item:
Put the item back in its original packaging in perfect condition, along with its labels, then put it in a parcel.
Stick the return shipping label on your parcel, attach the delivery note you received with your order and tick the products you wish to return.
The method of return depends on how your order was delivered:
UPS Access Point or UPS at home: drop off your package at a UPS Access Point. Find the list of UPS Access Points at https://retourups.armorlux.com
Mondial Relay: drop off your parcel at a Mondial Relay network retailer. For a list of Mondial Relay relay points, visit https://retourmondialrelay.armorlux.com.
DPD: drop off your parcel at a post office or retailer in the DPD network. You can find the list of DPD Pick Up relays at https://retourdpd.armorlux.com.
For countries for which we provide a return label (Metropolitan France, Germany, Belgium, Spain and Luxembourg), Armor Lux will cover the postage costs, so you don't have to pay anything: it's simple and free. Remember to keep the receipt stamped by the post office or signed by the retailer.
For other countries, the return parcel should be sent by post or recorded delivery to the following address:
Armor Lux
Service Retour Ecommerce
21/23 Rue Louison Bobet
ZI de Kerdroniou
29556 QUIMPER Cedex 9
3. You receive your refund :
You will receive a confirmation email when your order is picked up by the carrier and when your return is received.
Refunds will be made within a maximum of 14 working days upon reception and validation of your return.
You will receive a confirmation email once the refund has been processed.
| How do I prepare my parcel for return?
Items must be returned to us in their original packaging and condition, accompanied by the delivery note received with the order.
Updated on: 14/08/2024
Thank you!