• How do I return one or more items?

  Would you like to make a return? It's easy and free, and only takes 3 steps. Find out how to make a return. 3 steps to making a return 1. Go to the website: : Click on "My Account" then "Log In" at the top right of the home page and log into your account by entering your e-mail address and password. Click on "My Account" then "My Orders" and choose the order(s) concerned. Tick the items you wish to return and confirm your return request. Print out the prepaid returns laPopular

• How can I check that my return has arrived?

  You can check the status of your return at any time from your customer area on our website. You will also receive a confirmation email when your return is picked up and received You have not yet received an e-mail confirming your return? We advise you to check the tracking page of your parcel on the carrier's website with the tracking number indicated on your proof of delivery. Is your return still waiting to be received? Refunds are made within 14 working dSome readers

• How do I receive my refund?

  The method of refund depends on the method of payment used when the order was placed. The initial method of payment is also the one used to make the refund. Payment by credit or debit card If you paid for your order by credit or debit card, we will refund you to your bank account. Please note that if the payment was made with a deferred debit card, the refund will be made under the same conditions. Payment with PayPal If you paid for your order using PayPal, we will refund yourFew readers

• What are the conditions of return?

  Returns of online orders will only be processed as a refund to the original method of payment. We do not offer exchanges Delivery charges Returns are free if you order from one of the following countries: Metropolitan France, Germany, Belgium, Spain, Luxembourg. For free returns, a pre-paid label is available in the customer area. For more information on the returns procedure, please see the article "How to return one or more items". If you order from another country, you are rFew readers

• I no longer have a return label

  Have you lost your return label? No problem, the document is still available in your customer account. All you have to do is visit our online shop. Find my return label in 3 steps click on "My account" then "Log In" at the top right of the home page and log in. In the "My returns" section, choose the order(s) you wish to return. The returns shipping label is available for printing. Please note that only one prepaid label can be issued per order. For orders with seFew readers