> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://monsitehelpdesk.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My purchase does not appear on my points balance

**Points may not appear instantly in your online loyalty account. Here are some tips to help you better understand your loyalty points balance**

* 1. Refresh your page.
* 2. Wait 24 hours for your points balance to be updated. 
* 3. If your points have not been credited to your account within 24 hours, please contact our customer service department.


# | Complaints

If you have a complaint, you can contact our Customer Service department from Monday to Friday, 9.00 am to 12.30 pm and 1.30 pm to 6.00 pm by telephone on +33 (0)2 98 90 10 29, or by sending your message online using the contact form or by post to this address:

Service Clients Armor-Lux
21-23 rue Louison Bobet
CS 25006
ZI Kerdroniou Ouest
29556 Quimper cedex 9