Question 1

Can I have my order delivered abroad?

Accepted Answer

You can order and have your order delivered to more than 40 countries (excluding Germany) throughout the world, from the Armorlux.com website. For deliveries in Germany, we invite you to go directly to our dedicated website de.armorlux.com, in order to select the country of delivery.

| What is the delivery time for deliveries abroad?

Your order will be delivered within 2 to 7 working days for Europe, and 4 to 9 days for other countries.

| What are the conditions for delivery outside the European Union?

For countries outside of the EU, additional delays and taxes may apply at customs. Customs clearance and the payment of various duties and taxes are your responsibility. We strongly recommend that you check any applicable taxes before placing your order.

Question 2

What are the delivery methods, rates and times for delivery abroad?

Accepted Answer

Delivery methods, rates and times for delivery abroad vary according to the country of delivery

|

For orders placed from Belgium, Luxemburg and Spain :

Home delivery or pick-up shop. Billed 7€ for orders up to 150€ (Free of charge from 150€). Your order is delivered in 2 to 5 working days following the shipment.

| For orders placed from Austria, Ireland, Italy, Portugal and the Netherlands :

Home delivery billed 15€ for orders up to 200€ (Free of charge from 200€). Your order is delivered in 2 to 5 working days following the shipment.

| For orders placed from Sweden, Finland and Denmark :

Home delivery billed 15€ for orders up to 200€ (Free of charge from 200€). Your order is delivered in 5 to 7 working days following the shipment.

| For orders placed from Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Czech Republic, United-Kingdom, Slovakia and Slovenia :

Home delivery billed 20€ for orders up to 200€ (Free of charge from 200€).

| For orders placed from the USA, Canada, Switzerland, Australia, China, South Korea, Croatia, Guadeloupe, Guyane, Japan, Martinique, Nouvelle Calédonie, New Zealand, Polynésie Française, La Réunion, Russia and Singapore :

Home delivery billed 30€ for orders up to 200€ (Free of charge from 200€).

Question 3

How do I return one or more items?

Accepted Answer

Would you like to make a return? It's easy and free, and only takes 3 steps. Find out how to make a return.

| 3 steps to making a return

1. Go to the website: : Click on "My Account" then "Log In" at the top right of the home page and log into your account by entering your e-mail address and password. Click on "My Account" then "My Orders" and choose the order(s) concerned.

Tick the items you wish to return and confirm your return request. Print out the prepaid returns label which will be downloaded automatically once your returns request has been validated.

**2. Prepare the parcel and return the item: Put the item back in its original packaging in perfect condition, along with its labels, then put it in a parcel. Stick the return shipping label on your parcel, attach the delivery note you received with your order and tick the products you wish to return. The method of return depends on how your order was delivered:

UPS Access Point or UPS at home: drop off your package at a UPS Access Point. Find the list of UPS Access Points at https://retourups.armorlux.com Mondial Relay: drop off your parcel at a Mondial Relay network retailer. For a list of Mondial Relay relay points, visit https://retourmondialrelay.armorlux.com. DPD: drop off your parcel at a post office or retailer in the DPD network. You can find the list of DPD Pick Up relays at https://retourdpd.armorlux.com. For countries for which we provide a return label (Metropolitan France, Germa

Question 4

How do I place an order?

Accepted Answer

To place an order on our website, you will need to create a customer account. Once the order has been registered, you will receive a confirmation e-mail at the address indicated in the customer account

| Placing an order step by step

1. In the top right corner of the home page, click on "My Account" then "Log in" and identify yourself by entering your e-mail address and password. If this is your first order on our website, you will need to create a customer account. We invite you to consult the "Customer account" section to find out more about creating and using your account.
2. Choose your items, select the size and colour then add them to your "Cart". If you wish to pick up your order in shop, select the "Select Pickup in-store" option.
3. Once you have completed your selection of items, return to your "Shopping Cart" to finalise your order by clicking on the corresponding icon in the top right corner.
4. If you have a promotional code, enter it in the field provided, then accept the terms and conditions of sale before "Checkout".
5. Choose your delivery method. Please refer to the "Delivery" section to find out more about the delivery methods available.
6. Select your payment method. Please refer to the "Payment methods" section to find out more about the payment methods available.
7. Check your order details and confirm. Please note that no changes can be made to your order once it has been confirmed.
8. Within a fe

Question 5

Has my order been processed successfully?

Accepted Answer

Souhaitez-vous vous assurer que votre commande a bien été enregistrée ? Pour chaque commande enregistrée, un e-mail de confirmation est envoyé. Cet e-mail arrive quelques minutes après validation du paiement à l'adresse indiquée lors du passage de la commande. Remember to check your spam

| Check your order history

If you can't find the confirmation e-mail, you can also check your order history: * In the top right corner of the home page, click on "My account" then "Log in" and identify yourself by entering your e-mail address and password. * Once you have logged in, click again on "My account" and then "My orders". You will be able to check whether your order appears and view the details of your order.

| How do I get an invoice?

If you would like to receive an invoice, please log in to your customer area and select "My orders".

Question 6

How do I change or cancel an order?

Accepted Answer

**It is not possible to modify or cancel a validated order. The order is validated as soon as the payment has been successfully registered **

| Why can't I change my order?

At Armor-Lux, we make every effort to dispatch orders as quickly as possible. As soon as it is confirmed, each order is prepared in our logistics department. Once the order has been paid for and entered into our systems, we can no longer modify or cancel it.

However, don't worry, you can always return the order for a full refund on the original method of payment. You have 30 days to return the order, free of charge if the order was delivered to one of the following countries: Metropolitan France, Germany, Belgium, Spain and Luxembourg. You may, of course, place a new, corrected order.

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